EDITABLE POLICIES, PROCEDURES & TRAINING RESOURCES
Save time, effort and money, while helping your team deliver quality, consistent and efficient customer experiences.

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Your online procedures and training portal.
Ask Manual has teamed up with the number online SOP platform 'WayWeDo' to provide an interactive, enagaging and easy to use online procedures and training portal, dedicated to the hospitality industry.

The benefits
With your Ask Manual online portal, you can, save time effort and money and still get the high quality results you want.
Write your own policies in hours,
Edit your own procedures in minutes,
Train your team in an instant.
Join our mailing list to receIve free tips and hints on how to increase sales and improve your customer expERIENCE.
Editable on the job training tools.
Deliver your own on the job training, that increases sales and promotes customer loyalty.
Download our editable training resources that you can use to develop your team's production skills, menu knowledge and confidence to promote and sell to customers.

The benefits
How we design our learning resources
We understand that people learn best by doing and through practice, this is why we use the 70-20-10 principles to design our learning resources.

ON the job learning
70% on the job - Learning happens through practice, experience and even making mistakes.
- Doing the job
- Job shadowing
- Serving customers
- Making mistakes

Social Learning
20% through interacting with others - Learning from colleagues, suppliers, trainers and managers.
- Team Meetings
- Staff briefings
- Supplier training/ demonstrations
- Industry events

Formal Learning
10% through formal learning - Learning through bookwork, online, face to face and team meetings.
- Face to face training
- eLearning courses
- Instructional Videos
- Workbooks
- Industry Publications
But did you know..... Your team will forget as much as 80% of what they have learned in less than 48 hours. If you don't provide an effective learning environment for them to practice, refine and then apply their learning on the job.
About me
My name is Ian Johnstone, I have worked in the Hospitality and the Customer Service industries for over 20 years.
For over 15 years, I have worked in training and development, focusing on helping customers to develop their sales and service, increase customer loyalty, and provide effective leadership development.
I specialise in creating bespoke productivity, training and sales and service measurement resources for businesses.
Frequently Asked Questions
IS THE PROCEDURES PORTAL SECURE?
CAN I UPLOAD MY OWN POLICIES AND PROCEDURES?
WHAT HAPPENS TO MY ONLINE DOCUMENTS IF I CHOOSE TO CANCEL MY SUBSCRIPTION?
CAN WE UPLOAD PERSONAL AND SENSITIVE INFORMATION ONTO THE PLATFORM?
CAN I PRINT COPIES OF THE ONLINE FILES?
ARE THE DOCUMENTS WH&S COMPLIANT?
CAN YOU HELP ME WRITE POLICIES AND PROCEDURES?
CAN I BUY YOUR PROCEDURES FOR MY OWN USE ON ANOTHER PLATFORM?
Contact us

Ask Manual is owned and operated by Profitable Employee
Head Office: Wynnum, Brisbane, Australia
Email: admin@profitableemployee.com
Phone: +61 0410 308 247