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EDITABLE POLICIES, PROCEDURES & TRAINING RESOURCES

Save time, effort and money, while helping your team deliver quality, consistent and efficient customer experiences.  

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Join our mailing list to receIve free tips and hints on how to increase sales and improve your customer expERIENCE. 

Your online procedures and training portal. 

Ask Manual has teamed up with the number online SOP platform 'WayWeDo' to provide an interactive, enagaging and easy to use online procedures and training portal, dedicated to the hospitality industry.

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VIEW THE SOP LIBRARY
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The benefits

Save time and money

With your own online procedures portal, you can write your own policies in hours, edit your own procedures in minutes, and train your team in an instant

Link your files

Provide an easy pathway for your employees to follow and access the relevant information they need to get the job done.

Automate learning plans

Automate your team's onboarding and department specific training plan, then link them to your team members.

24/7 secure access

Write, edit and update your standards and procedures in our hosted online and secure portal.  So your teams can access the information they need when they need it. 

Add multimedia 

Make your procedures interactive and engaging with video audio and images.

Active reporting

Manage your compliance, HR and training reports from your own portal dashboard. 

170+ professional templates

Choose from our library of professionally written, editable policies, procedures, work instructions and forms. Written by industry professionals with years of hands-on experience working in the industry.

Update documents instantly

Update your policies and procedures using your iPad or PC tablet; all you need to do is make your changes, press update and your documents are live for your team to view.

Make procedures engaging

Engage your team by using  images, video and PDF and standard Microsoft files. 

With your Ask Manual online portal, you can, save time effort and money and still get the high quality results you want. 

Write your own policies in hours,
Edit your own procedures in minutes,
Train your team in an instant.

Join our mailing list to receIve free tips and hints on how to increase sales and improve your customer expERIENCE. 

Editable on the job training tools.

Deliver your own on the job training, that increases sales and promotes customer loyalty.

Download our editable training resources that you can use to develop your team's production skills, menu knowledge and confidence to promote and sell to customers.

COMING SOON
Sample training rsources

The benefits

Save time,effort and money

Download training resources, created by industry professionals, that have been designed so you can edit them to suit your business team's learning needs and your customer's expectations. 

Adapt the training with your business

Once you buy them, you own them and you can edit them as much as you want.  This means that you can adapt each of the resources and learnign activities to match changes in the business.  

Deliver training that works 

Our training resources are designed to be delivered either self-paced by employees or as part of a team meeting and then reinforced on the job. 

Focus on sales and service

The goal of our training is to help your team to get better at their job so they deliver a better customer experience.  The better the customer expereince, the mor they want to buy and return. 

How we design our learning resources

We understand that people learn best by doing and through practice, this is why we use the 70-20-10 principles to design our learning resources. 

ON the job learning
70% on the job - Learning happens through practice, experience and even making mistakes.
  • Doing the job
  • Job shadowing 
  • Serving customers 
  • Making mistakes
Social Learning 
20% through interacting with others - Learning from colleagues, suppliers, trainers and managers. 
  • Team Meetings 
  • Staff briefings 
  • Supplier training/ demonstrations 
  • Industry events
Formal Learning 
10% through formal learning - Learning through bookwork, online, face to face and team meetings.
  • Face to face training 
  • eLearning courses
  • Instructional Videos 
  • Workbooks
  • Industry Publications

But did you know..... Your team will forget as much as 80% of what they have learned in less than 48 hours.  If you don't provide an effective learning environment for them to practice, refine and then apply their learning on the job. 

About me 

My name is Ian Johnstone, I have worked in the Hospitality and the Customer Service industries for over 20 years.  

For over 15 years, I have worked in training and development, focusing on helping customers to develop their sales and service, increase customer loyalty, and provide effective leadership development.

I specialise in creating bespoke productivity, training and sales and service measurement resources for businesses.      

Frequently Asked Questions

IS THE PROCEDURES PORTAL SECURE?

CAN I UPLOAD MY OWN POLICIES AND PROCEDURES?

WHAT HAPPENS TO MY ONLINE DOCUMENTS IF I CHOOSE TO CANCEL MY SUBSCRIPTION?

CAN WE UPLOAD PERSONAL AND SENSITIVE INFORMATION ONTO THE PLATFORM?

CAN I PRINT COPIES OF THE ONLINE FILES? 

ARE THE DOCUMENTS WH&S COMPLIANT?

CAN YOU HELP ME WRITE POLICIES AND PROCEDURES? 

CAN I BUY YOUR PROCEDURES FOR MY OWN USE ON ANOTHER PLATFORM?  

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Ask Manual is owned and operated by Profitable Employee

Profitable Employee  

Head Office: Wynnum, Brisbane, Australia

Email:  admin@profitableemployee.com

Phone: +61 0410 308 247

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