Ask Manual pilot program overview

AskManual is an online and procedures and training portal for the hospitality industry.   Clients are able to create their own online private platform where they can

  • Access a range of prewritten policies, procedures and work instructions.
  • Add and edit their policies, procedures and work instructions.
  • Provide access of the policies, procedures and work instructions to their teams.

Pilot programme goal

To get user feedback about the ease, use and effectiveness of the AskManual procedures and training platform

Supporting documentation

www.knowledge.askmanual.org is the knowledge base for the portal which provides a range of helpful user guides

Pilot client platform user roles

Admin managers can

  • Add a new procedure
  • Edit existing procedures
  • View procedures
  • Add and remove employees
  • Add, edit and remove the document categories

Supervisors can

  • Add a new procedure
  • Edit existing procedures
  • View procedures

Employees can

  • View procedures

User Feedback

It is expected that all pilot user will provide regular feedback bi-weekly or as required via an online feedback survey link 

Pilot program terms and conditions

The pilot program is run for a period of up to 2 months where the Pilot Client User will have access to all functions of the platform.

The expectation is that the Pilot client user will:

  • Add and edit the existing procedures as required
  • Add new procedures as required
  • Provide access to the portal to their team members to
  • Provide regular feedback using the online feedback form to identify:
    • any bugs or issues they find with the system
    • any feature requests
    • general feedback about the platform

During the pilot period, the Pilot Client User is free to use, view and edit all the policies, procedures and work instructions, however, they cannot be downloaded, stored on a device or used for any other purpose or given or used with any other business.


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