PROCEDURES LIBRARY

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We have worked with industry professionals to create a range of editable policies, procedures, work instructions and forms.  You can use them as they are or edit them to meet your business needs.  

Our policies, procedures and work instructions

Click on each of the tabs below to view the list of editable policies and procedures available in the library.   

Food and Beverage 

Code

Document

PROBAR

BAR CLEANING CHECKLIST

PROBAR

BAR CLOSING PROCEDURES

PROBAR

BAR OPENING PROCEDURES

PROBAR

COCKTAIL MENU INSTRUCTIONS

PROBAR

MANAGING COMPLAINTS ABOUT WINE

PROBAR

MANAGING WINE FAULTS

WIBAR

COCKTAIL METHODS

WIBAR

HOW TO CARRY MULTIPLE WINE GLASSES

WIBAR

HOW TO CHANGE GLASSWARE DURING SERVICE

WIBAR

HOW TO CLEAN AND SANITISE BARTOPS, TABLETOPS AND CHAIRS

WIBAR

HOW TO CLEAN THE ICE MACHINE

WIBAR

HOW TO CONFIRM A RESERVATION

WIBAR

HOW TO CUT AND PREPARE GARNISHES

WIBAR

HOW TO OPEN A BOTTLE OF CHAMPAGNE/ SPARKLING WINE

WIBAR

HOW TO OPEN A BOTTLE OF WINE – Double Hinge Corkscrew

WIBAR

HOW TO OPEN A BOTTLE OF WINE – Screwcap

WIBAR

HOW TO OPEN A BOTTLE OF WINE – Single Hinge Corkscrew

WIBAR

HOW TO OPERATE A GLASSWASHER

WIBAR

HOW TO POLISH GLASSWARE

WIBAR

HOW TO POUR DRAUGHT BEER

WIBAR

HOW TO PREPARE JUICE BOTTLES

WIBAR

HOW TO PRESENT AND SERVE A BOTTLE OF RED WINE

WIBAR

HOW TO PRESENT AND SERVE A BOTTLE OF WHITE WINE

WIBAR

HOW TO PRESERVE WINE

WIBAR

HOW TO REQUISITION BAR STOCK

WIBAR

HOW TO SERVE BOTTLED BEER

WIBAR

HOW TO SERVE CHAMPAGNE/ SPARKLING WINE

WIBAR

HOW TO SERVE THE DRINK ORDER

WIBAR

HOW TO STRAIN A COCKTAIL

WIBAR

HOW TO USE THE ICE MACHINE

WIBAR

HOW TO WORK THE BAR SERVICE AREA

WIBAR

HOW TO USE A DRINKS TRAY

POLFUNC

FUNCTIONS AND EVENTS TERMS AND CONDITIONS

PROFUNC

BOOKING A FUNCTION OR EVENT (Over 10 people)

PROREST

CLOSING THE BUSSING STATION

PROREST

RESTAURANT CLEANING CHECKLIST

PROREST

RESTAURANT CLOSING PROCEDURES

PROREST

RESTAURANT OPENING PROCEDURES

WIREST

HOW TO CANCEL A RESERVATION

WIREST

HOW TO CARRY 3 PLATES

WIREST

HOW TO CARRY PLATES

WIREST

HOW TO CHANGE LINEN TABLECLOTH

WIREST

HOW TO CHECK RESTAURANT BOOKINGS

WIREST

HOW TO CLEAR DIRTY PLATES

WIREST

HOW TO FOLD A NAPKIN

WIREST

HOW TO MANAGE A LINEN NAPKIN DURING SERVICE

WIREST

HOW TO MANAGE A TABLE DURING SERVICE

WIREST

HOW TO POLISH CUTLERY

WIREST

HOW TO PREPARE AND PRESENT THE BILL

WIREST

HOW TO PREPARE THE CONDIMENT CADDY

WIREST

HOW TO PROCESS THE BILL

WIREST

HOW TO PULL OUT A CHAIR FOR THE CUSTOMER

WIREST

HOW TO SERVE A BIRTHDAY CAKE

WIREST

HOW TO SERVE A CUSTOMER WITH A FOOD ALLERGY

WIREST

HOW TO SERVE COFFEE

WIREST

HOW TO SERVE FOOD TO A TABLE

WIREST

HOW TO SERVE YOUNG CHILDREN

WIREST

HOW TO SET THE TABLE: Breakfast

WIREST

HOW TO SET THE TABLE: Dinner

WIREST

HOW TO SET THE TABLE: Lunch

WIREST

HOW TO SET UP THE BUSSING STATION

WIREST

HOW TO SET UP THE OUTSIDE AREA FOR SERVICE

WIREST

HOW TO USE A HIGHCHAIR

WIREST

HOW TO USE THE ONLINE BOOKING SYSTEM

WIREST

HOW TO WRITE A FOOD DOCKET

WIREST

HOW TO CLEAR TABLES

Cafe 

Code

Document

PROCAFE

COLD DRINK INSTRUCTIONS

PROCAFE

HOT TEA INSTRUCTIONS

PROCAFÉ

CAFE OPENING PROCEDURES

PROCAFÉ

CLEANING CHECKLIST CAFE

PROCAFÉ

CLEANING THE ESPRESSO MACHINE

PROCAFÉ

CLOSE THE CAFÉ

PROCAFÉ

CLOSE THE ESPRESSO MACHINE

PROCAFÉ

COFFEE MENU

PROCAFÉ

SET UP THE COFFEE AREA

PROCAFÉ

SET UP THE ESPRESSO MACHINE

WICAFE

HOW TO CLEAN THE ESPRESSO MACHINE WIHTOUT CHEMICALS

WICAFÉ

EXTRACTION TROUBLESHOOTING

WICAFÉ

HOW TO CLEAN THE ESPRESSO MACHINE WITH CHEMICALS

WICAFÉ

HOW TO CLEAN THE GRINDER

WICAFÉ

HOW TO MAKE AN ESPRESSO STYLE COFFEE

WICAFÉ

HOW TO SET UP THE COFFEE MACHINE

Kitchen 

Code

Document

PROKIT

COOLING COOKED FOODS

PROKIT

HOLDING & DISPLAYING COLD FOOD

PROKIT

MANAGING FOOD WASTAGE AND SPOILAGE

PROKIT

RECEIVING FOOD DELIVERIES

PROKIT

REJECTING FOOD DELIVERIES

PROKIT

STORAGE OF DRY GOODS

PROKIT

STORAGE OF FROZEN FOODS

PROKIT

STORAGE OF REFRIGERATED GOODS

PROKIT

THAWING AND DEFROSTING FROZEN FOOD

PROKIT

REHEATING FOODS

PROKIT

PREPARE COLD FOODS

PROKIT

USE A CHOPPING BOARD

PROKIT

FOOD TRANSPORT AND DISPATCH

PROKIT

HOLDING AND DISPLAYING HOT FOODS

PROKIT

KITCHEN CLEANING SCHEDULE

Operations 

Code

Document

POLOPS

CUSTOMER BREAST AND BOTTLE FEEDING POLICY

POLOPS

CUSTOMER CANCELLATIONS AND REFUNDS POLICY

POLOPS

CODE OF CONDUCT

POLOPS

EMPLOYEE DISCOUNTS POLICY

POLOPS

EMPLOYEE NOTICE PERIOD POLICY

POLOPS

EMPLOYEE SUPERANNUATION AND TAX POLICY

POLOPS

MANAGING POOR PERFORMANCE AND MISCONDUCT POLICY

POLOPS

PERSONAL APPEARANCE POLICY

POLOPS

REPRESENTING THE BUSINESS OUTSIDE THE WORKPLACE POLICY

POLOPS

UNIFORMS POLICY

POLOPS

WORK AND BREAK TIMES POLICY

POLOPS

BYO FOOD AND DRINKS POLICY

POLOPS

DOGGY BAGS AND UNFINISHED MEALS POLICY

PROCUS

HANDLING CUSTOMER COMPLAINTS

PROCUS

HOW TO FAREWELL THE GUEST

PROCUS

HOW TO USE THE COAT CHECK

PROCUS

COMPLAINT HANDLING -MAKE IT RIGHT GUIDE

PROCUS

CONFIRM A TABLE OR EVENT RESERVATION

PROFIN

PETTY CASH PROCEDURE

WIFIN

HOW TO PROCESS THE BILL

WIFIN

HOW TO RECONCILE THE TILL

Health and safety

Code

Document

POLHS

FIRST AID POLICY

POLHS

INCIDENT AND ACCIDENT MANAGEMENT POLICY

POLHS

MANUAL HANDLING POLICY

POLHS

FOOD SAFETY POLICY

POLHS

EMERGENCY AND EVACUATIONS POLICY

PROHS

CLEAN UP CHEMICAL SPILLS

PROHS

EMERGENCY PROCEDURES: BOMB THREATS

PROHS

MANAGING A ROBBERY

PROHS

MANAGING EMERGENCY SITUATIONS

PROHS

MANAGING A KITCHEN FIRE

PROHS

USE OF FIRE FIGHTING EQUIPMENT

PROHS

PROVIDE FIRST AID

PROHS

MANAGE BLOOD AND BODILY SUBSTANCES

PROHS

MANAGING BROKEN GLASS

PROHS

USING CHEMICALS : GENERAL SANITISER

PROHS

MANAGING FOODBORNE ILLNESS COMPLAINTS

PROHS

HEALTH AND SAFETY INCIDENT INVESTIGATION

WIHS

HOW TO USE A MOP AND BUCKET

WIHS

HOW TO WASH YOUR HANDS

Human Resources

Code

Document

POLHR

EMPLOYEE ASSISTANCE PROGRAM (EAP)

POLHR

EMPLOYEE ROSTER AND TIME SHEETS POLICY

POLHR

REPORTING IN SICK POLICY

PROHR

CONDUCT A HR PERFORMANCE AND CONDUCT INVESTIGATION

PROHR

CONDUCT EMPLOYEE PERFORMANCE REVIEWS

PROHR

EMPLOYEE TERMINATION PROCEDURE


Our forms 

Click on each of the tabs below to learn more about the editable forms available in the library.   

Food and Beverage 

Code

Form

FORMBAR

Bar cleaning checklist

FORMBAR

Bar/Café product stocklist

FORMBAR

Glass breakage form

FORMBAR

Stock requisition form

FORMCAFE

Cafe cleaning checklist

FORMFUNC

Function and event booking form

FORMREST

Restaurant cleaning checklist

Kitchen 

Code

Form

FORMKIT

Approved food supplier register

FORMKIT

Chilled foods stock rotation register

FORMKIT

Cooling food register

FORMKIT

Display equipment temperature register

FORMKIT

Food borne illness complaint form

FORMKIT

Food probe thermometer calibration register

FORMKIT

Food safety commitment

FORMKIT

Food safety supervisor register

FORMKIT

Food transportation temperature register

FORMKIT

Food wastage and spoilage form

FORMKIT

Food allergy matrix

FORMKIT

Garbage bin sanitising register

FORMKIT

Hot food holding temperature record

FORMKIT

Incoming goods check register

FORMKIT

Incoming goods reject register

Operations 

Code

Form

FORMFIN

Daily reconciliation form

FORMFIN

Daily sales taking sheet

FORMFIN

Petty cash log

FORMOPS

Lost and found property register

FORMOPS

Management handover form

FORMOPS

Responsible management of licensed venues – RMLV Register

FORMOPS

Responsible sale of alcohol – Acknowledgment form

FORMOPS

Responsible sale of alcohol Acknowledgement form register

FORMOPS

Responsible service of alcohol – RSA certificate register

Health and safety

Code

Form

FORMHS

Bomb threat checklist

FORMHS

Company waste collection register

FORMHS

Contractor sign in register

FORMHS

First aid incident form

FORMHS

Incident investigation form

FORMHS

Maintenance template register

FORMHS

Pest control register

FORMHS

Pest control schedule

FORMHS

Pest observation form

FORMHS

Pest observation register

FORMHS

Risk and hazard ID form

Human Resources

Cod

Form

FORMHR

Agreement to annual leave in advance

FORMHR

Agreement to cash out annual leave

FORMHR

Application to extend parental leave beyond 12months

FORMHR

Application to vary parental leave within 12months

FORMHR

Candidate interview questions

FORMHR

Direction to take excessive annual leave

FORMHR

Employee appraisal form

FORMHR

Employee training register

FORMHR

Extension of parental leave approval letter template

FORMHR

Flexibility request response template

FORMHR

Frontline employee interview questionnaire

FORMHR

Hours of work agreement or variation–full time employees

FORMHR

Job advertisement template

FORMHR

Job description template

FORMHR

Leave application form

FORMHR

Letter of termination of employment redundancy template

FORMHR

New employee health and safety induction checklist

FORMHR

Notice to unsuccessful applicants

FORMHR

Parental leave request template

FORMHR

Part time hours of work agreement variation

FORMHR

Recruitment interview questions

FORMHR

Reference checking form

FORMHR

Roster template

FORMHR

Starting a new job checklist

FORMHR

Telephone screening form

FORMHR

Template induction checklist

FORMHR

Termination of employment letter template

FORMHR

Termination of employment letter template serious misconduct

FORMHR

Timesheet template

FORMHR

Training checklist

FORMHR

Workplace complaint and investigation form

Disclaimer - Please note that although great care and attention has been taken to make these policies, procedures, work instructions and forms accurate. It is the responsibility of the client to ensure they are correct and meet the relevant rules and regulations before using them.

Making procedures work

Sample procedures

All Policies, Procedures and Work  instructions have been created using specific templates to ensure that they are easy to follow, easy to use and easy to edit through the online platform  

Click on the following  images to view a sample Work Instruction. 


Procedure design and functionality  

There are two key challenges that employees must deal with when reading and following procedures 

 Challenge 1 - Finding the right content quickly

Issue - This is often due to the volume and accessibility of available documents, as well as the length and complexity of each article.   

Solution - To overcome this we have created 3 main online templates. 

Policy Templates - A document that guides the day-to-day actions and strategies, of the business, these are influenced by local laws and regulations.

Procedure Templates - A document that identifies a range of tasks that need to be done in order to complete specific jobs.

Work Instruction Templates - A document that describes the correct way to perform certain tasks, these often include very specific instructions on how to use the equipment.

Using the Ask Manual platform's search features and category libraries, employees can easily find the documents they are looking for.

Each procedure and work instruction are made using a simple interactive checklist format, that enables the employee to either follow the main steps or read more detail on each step as required.

For more complex tasks, the use of specialised equipment, watch videos or to download forms, the employee can click on the relevant URL links.

Sample Policy

Ask Manual - sample policy image

Sample Procedure

Ask Manual - sample procedure image

Sample Work instruction

Ask Manual - Sample Work Instruction image

Challenge 2 - Interpreting and following the information 

Issue - Poorly written procedures are often too long, difficult to read, often out of date and even harder to follow. This mean that employees are reluctant or just won't to use them.

Solution - Ask Manual is an online platform, which means we can embed rich media like photos and video.  This will enable managers to make each document more engaging and relevant to employees. 

  • Add images to show what the end products should look like
  • Add videos as training resoures to help demonstrate how tasks are done  
  •  Use downloadable files or links to online forms to important capture data.  

Sample page 

Ask Manual - sample Induction page

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